Privacy at LOV platform

Last updated: 28 September 2026

LOV platform is the account and concierge workspace used by Lov Angels. Contact thelovplatform@gmail.com about your account or personal information.

Your account

We store your name, email address, email-verification status, sign-in methods, and account permissions. Passwords are stored as cryptographic hashes. Session cookies keep you signed in. Verification and password-reset links are sent by email.

Google sign-in

If you choose Google, we receive your basic profile information, including your name, email address, and profile image when provided. We use this information to create or authenticate your account. Google sign-in does not give this platform access to your Gmail messages, calendar, or Drive files. A password can be added to the same account using the same verified email.

Your journeys and documents

The platform stores the travel information, requests, bookings, contact details, and documents you or the concierge team provide. We use these to organise journeys and provide concierge services. Information required to arrange a service may be shared with the relevant service provider. Please provide only documents and information needed for your booking.

Who can access information

Clients can view journeys assigned to their account. Authorised staff can access information according to their role. Administrators manage accounts and access. Cloudflare provides application hosting, database, file storage, and account-email delivery. Google processes Google sign-in when you choose that option. Operational logs may contain technical request information used to diagnose errors and protect the service.

Account removal and retention

Suspending or deleting an account in the Admin interface revokes access. Admin deletion is recoverable and does not automatically erase journey records, uploaded documents, or backups. Contact us to request access to, correction of, or deletion of your personal information. We will review the request, including any records still needed for an active booking or applicable retention requirements.

Your choices

You may use email and password instead of Google, change your password in sign-in settings, or sign out to end your current session. Contact us if you need help changing access or removing an account.